IT Technician

Job Description: IT Technician at Customs Support Group

Join our dynamic IT & Tech department at Customs Support Group as an IT Technician. In this role, you will be responsible for providing technical support and assistance to our team members.

• Install, configure, and maintain hardware and software systems

• Troubleshoot technical issues and provide timely solutions

• Assist in network maintenance and security tasks

• Collaborate with team members to enhance IT infrastructure

If you have a passion for technology and enjoy problem-solving, we welcome you to apply for this exciting opportunity to contribute to our IT department's success.

Job Requirements for IT Technician Role at Customs Support Group

ACCOUNTABILITIES:

• Provide timely technical support for hardware, software, and network issues.

• Conduct training sessions for basic computer technical issue resolution.

• Collaborate with the IT team to troubleshoot complex technical problems.

• Ensure security and confidentiality of organizational data through IT policy enforcement.

• Assist in setup and maintenance of computer systems, including hardware and software installations.

RESPONSIBILITIES:

• Respond to and prioritize help desk tickets with excellent customer service.

• Perform routine system maintenance tasks, including updates, backups, and optimizations.

• Stay updated on industry trends and technologies for proactive recommendations.

• Document IT procedures and solutions for knowledge sharing and training.

• Collaborate with third-party vendors for hardware and software procurement and support.

WHAT TO EXPECT:

• Office-based work providing technical support.

• Smart dress code with business-casual attire.

• Fast-paced environment with potential stress.

• Strong team support to manage challenges.

• Possibility of travel and occasional overnight stays.

Person Specification

• Qualifications: A good level of numeracy and literacy. Relevant industry qualifications desirable.

• Experience: 2+ years of experience.

• Knowledge: Windows operating systems, Microsoft 365 administration. Knowledge of cloud environments desirable.

• Skills: Strong communication, organizational, multitasking, and detail-oriented abilities. Customer-focused mindset and ability to work independently or in a team.

• Attitude: Alignment with Customs Support vision, mission, and values: Accountability, Quality, Integrity, and Teamwork.