Customs Clearance Coordinator

About Customs Support Group

Customs Support Group (CSG) is Europe’s leading independent customs services provider. Founded in 1964, we operate in 14 European countries with 100+ offices and a team of 1,700+ customs professionals.

We help companies move goods across borders smoothly and compliantly, taking the pressure out of customs.

What we do: We support more than 60,000 clients and process over 20 million declaration lines each year.
From day‑to‑day customs declarations to compliance, duty optimization and trade advice, we make cross‑border trade easier and more predictable.

How we work: We combine local customs expertise with modern digital tools to handle large volumes accurately and at speed.
Our technology helps teams work smarter, reduces manual effort, and improves turnaround times. In markets like the UK, this already led to clear productivity gains.

Why it matter: Customs rules are becoming more complex and mistakes are costly. Delays, compliance risks and unclear regulations can slow businesses down.
CSG helps clients stay compliant, reduce risk and keep their supply chains moving.

Why Join Us

At CSG, you will be part of a growing international organization that is improving how customs work gets done.

You will:

• Work with experienced customs professionals and technology teams

• Gain exposure to international trade and complex supply chains

• Contribute to services that have a real impact on global commerce

This is a chance to build a career in a stable but evolving industry, where expertise and good judgement still matter.

Purpose of the position

As a Customs Clearance Coordinator, you will oversee the smooth processing of Import, Export and Transit Customs Declarations for our customers. This is a pivotal role that requires attention to detail and the ability to work within established processes, while also bringing ideas on how those processes can improve.

We value a strong team ethic alongside the ability to work proactively on your own. Experience in Excel is an advantage, but what matters most is your ability to learn new systems quickly and expand your knowledge over time.

• Be the full-service customs expert

• Provide timely and accurate customs services through digital innovation

• Deliver international customs support via local presence

• Attract and engage the right people

• Commit to the highest quality and compliance standards

• Learn and improve continuously

What to Expect

• Pension: 5% company contribution subject to employee-required auto-enrolment contribution

• Holidays: 25 days, with an additional day after two years, another day after five years, plus Bank Holidays

• Healthcare: Yes, including Life Insurance, Income Protection, and additional Mental Health support

Job requirements

We welcome applications from two types of candidates:

• Experienced: 3+ years in customs declarations or a closely related role

• Career changers: No customs experience required; we're equally interested in people coming from roles where precision, compliance and pace matter, such as complex customer service or back-office operations or similar

• Strong communication and interpersonal skills

• Excellent organisational and multitasking abilities

• Detail-oriented with a commitment to accuracy

• Ability to work independently and as part of a team

• Dedication to providing exceptional service as per our SLA’s/ SOP’s

• Proactive and confident

• Completes personal goals (Agreed with line manager)