Sales Operations Analyst

About Customs Support Group

Customs Support Group (CSG) is Europe’s leading independent customs services provider. Founded in 1964, we operate in 14 European countries with 120+ offices and a team of 1,700+ customs professionals.

We help companies move goods across borders smoothly and compliantly, taking the pressure out of customs.

What we do: We support more than 60,000 clients and process over 20 million declaration lines each year.
From day‑to‑day customs declarations to compliance, duty optimization and trade advice, we make cross‑border trade easier and more predictable.

How we work: We combine local customs expertise with modern digital tools to handle large volumes accurately and at speed.
Our technology helps teams work smarter, reduces manual effort, and improves turnaround times. In markets like the UK, this already led to clear productivity gains.

Why it matter: Customs rules are becoming more complex and mistakes are costly. Delays, compliance risks and unclear regulations can slow businesses down.
CSG helps clients stay compliant, reduce risk and keep their supply chains moving.

Why Join Us

At CSG, you will be part of a growing international organization that is improving how customs work gets done.

You will:

• Work with experienced customs professionals and technology teams

• Gain exposure to international trade and complex supply chains

• Contribute to services that have a real impact on global commerce

This is a chance to build a career in a stable but evolving industry, where expertise and good judgement still matter.

Purpose of the position

We are looking for a driven and commercially minded Sales Operations Analyst who will support the sales organization with data-driven insights, pipeline management, and commercial analytics. This role plays a key part in improving CRM accuracy, sales performance measurement, and target setting within a logistics environment.

The ideal candidate combines strong analytical skills with commercial acumen, understands the end-to-end sales process, and can translate data into actionable business recommendations.

Main Responsibilities

·       Support the sales organization with analysis of pipeline performance, sales activities, and commercial results

·       Manage and analyze the sales pipeline, ensuring data accuracy and consistency in CRM (Salesforce)

·       Drive CRM data quality, ownership, and discipline across the sales teams

·       Build, monitor, and report on sales KPIs and performance indicators

·       Support opportunity creation, tracking, and conversion analysis

·       Measure sales activities and effectiveness (calls, meetings, win rates, conversion, deal velocity)

·       Prepare sales targets, forecasts, and performance reports for management

·       Deliver data analytics and dashboards using Excel and Power BI

·       Provide insights that support commercial decision-making and improve sales accuracy

·       Participate in improving and standardizing sales and commercial processes

·       Act as a business partner to Sales, Commercial, and Management teams

What to Expect

·       The work is office based.

·       The dress code is smart, but business-casual is acceptable in the office.

·       The working environment can be stressful, as much of the work is aimed at meeting tight delivery deadlines, although you will be supported by the team.

Requirements

·       Strong commercial acumen and understanding of sales-driven organizations

·       Proven experience working with sales processes and pipeline management

·       Experience in CRM systems, preferably Salesforce

·       Preferably experience working with mid to large commercial organizations across different countries

·       Advanced Excel skills (must-have)

·       Experience building reports, analyses, and dashboards (Power BI is a strong plus)

·       Ability to build, analyze, and monitor KPIs

·       Understanding of opportunity lifecycle and sales activity measurement

·       Strong analytical mindset with attention to detail and accuracy

·       Very good English (spoken and written)

·       Self-starter with high level of ownership and initiative

·       Able to work independently and proactively

·       Strong communication skills and ability to work with stakeholders at different levels

·       Extraverted and proactive, comfortable interacting with sales teams

·       Results-oriented and business-focused mindset

·       Comfortable working in a fast-paced, commercial environment