Operations Manager

Operations Manager - Dover Office

We are seeking a dedicated individual to take on the role of Operations Manager for our Dover Office. As the first line decision maker, you will play a crucial role in overseeing the department's structure and processes to align with our business goals.

Key Responsibilities:

• Lead and manage the department to ensure efficient operations

• Collaborate with team leaders and specialists to provide mentorship and upskilling opportunities

• Drive initiatives to enhance the knowledge base within the teams

If you are a proactive leader with a passion for developing teams and driving business success, we invite you to apply for this exciting opportunity.

Manage overall day-to-day operations to ensure effective and successful management of employee productivity and accuracy.

• Work closely with the Brokerage Director and leadership team to set and implement policies, procedures, and systems.

• Manage overall day-to-day operations to ensure effective and successful management of employee productivity and accuracy.

• Provide line management for specialists and team leaders in the Dover office, aligning on key objectives to mentor staff department-wide.

• Develop a framework for specialist roles, including creating job descriptions tailored to individual skill sets.

• Oversee departmental systems automation to enhance efficiency and accuracy.

• Establish and maintain operational customer relationships with new and existing clients.

• Ensure adequate shift coverage for the Dover 24/7 shift system, including managing the weekend on-call TL rota.

Qualifications

• A good level of numeracy and literacy to confidently present to colleagues.

• Relevant industry qualifications

Experience

• 3+ Years experience

• Proven experience as an operations manager, ideally in the Dover port area.

Knowledge

• Proficiency in ASM Sequoia software, CHIEF, CDS, and Microsoft Office Suite.

• Use & understanding of port linked inventory systems + GVMS.

Skills

• Strong communication and interpersonal skills.

• Excellent organizational and multitasking abilities.

• Detail-oriented with a commitment to accuracy.

• Ability to work independently and as part of a team.

• A customer-focused mindset and a dedication to providing exceptional service.

• Proactive and confident.

• Completes personal goals (Agreed with line manager).

• Relevant industry qualifications