Team Leader (Customs Brokerage)

Team Leader (Customs Brokerage) at Customs Support Group

To lead a Team in order to provide operational requirements and service levels which have been agreed with our clients in a timely and efficient manner.

RESPONSIBILITIES

• To lead the team by example and ensure all Company policies and processes are being adhered to

• Responsible for issuing and dividing the daily tasks to the team when applicable

• Mentoring the team

• Assist with monthly reporting to management

• To assist with queries & issues to help the team meet their targets if needed

• Holiday and absence authorisation and monitoring & carrying out return to work interviews, updating documentation and uploading to YouManage

• Carrying out effective 1-2-1 meetings and appraisals with the team

• Prepare & check documentation according to Customs regulations, laws, and/or procedures

• Stay abreast of changes in import/export rules

• Request or compile necessary documentation, such as commercial invoices, Packing Lists, Certs. Of Origin etc.

• Advise customers & the team of any Customs-related matters that might be applicable to them

• Confer with officials in various agencies to facilitate clearance of goods through Customs

• Maintain relationships with shipping lines and freight forwarders to expedite clearing of cargo

• Oversee the day to day running of operations for our customers

• Be a point of contact / escalation for the OOH support team (on a rota with other Team leaders) to assist the 24/7 shift with any issues and escalate where necessary

• Manage and onboard new customers/work into our current workflow as not to disrupt other customer’s service

QUALITY

• Effectively manage own time, workload and resources

• Ensure that all work is accurate, and attention has been given to the finer details

• Apply company policies, standards and guidance and ensure colleagues understand how the guidelines will affect their work

WHAT TO EXPECT

• The work is mainly office based

• The dress code is smart / casual whilst in the office

What we offer:

• Pension: 5% company contribution subject to employee-required auto-enrolment contribution

• Holidays: 25 days, with an additional day after two years, another day after five years, plus Bank Holidays

• Healthcare: Yes, including Life Insurance, Income Protection, and additional Mental Health support

• A good standard of literacy and numeracy and the ability to present to colleagues

• Minimum of 2 years’ experience in the below sectors:

  • Import and/or export Customs brokerage

  • Customs compliance

  • General freight forwarding Role

  • Use & understanding of port linked inventory systems + GVMS

• A basic understanding of the Microsoft Office suite

• An awareness of confidentiality of data

• Ability to be flexible and contribute to other areas of the business where require

• Strong Customs knowledge

• Understanding of CDS.

• Team player – able to organise self & others

• Good communicator

• Proactive and confident

• Accurate and considered work – compliance is key

• Creative thinker and problem solver

• Share knowledge with the team

• Show initiative

• Excellent customer service skills

• Good Time Keeping

• An eye for detail

• Completes personal goals (agreed with line manager)

• To work in line with Customs Support’s vision, mission and values:

  Vision:

  We make Customs easy for global trade

  Mission:

Be the full-service customs expert. Provide timely and accurate customs services through digital innovation

Deliver international customs support via local presence

Attract and engage the right people

Commit to the highest quality and compliance standards

Learn and improve continuously

Values:

Accountability, Quality, Integrity and Teamwork