IT Specialist (TechHub-PL)

About Customs Support Group

Customs Support Group (CSG) is Europe’s leading independent customs services provider. Founded in 1964, we operate in 14 European countries with 100+ offices and a team of 1,700+ customs professionals.

We help companies move goods across borders smoothly and compliantly, taking the pressure out of customs.

What we do: We support more than 60,000 clients and process over 20 million declaration lines each year.
From day‑to‑day customs declarations to compliance, duty optimization and trade advice, we make cross‑border trade easier and more predictable.

How we work: We combine local customs expertise with modern digital tools to handle large volumes accurately and at speed.
Our technology helps teams work smarter, reduces manual effort, and improves turnaround times. In markets like the UK, this already led to clear productivity gains.

Why it matter: Customs rules are becoming more complex and mistakes are costly. Delays, compliance risks and unclear regulations can slow businesses down.
CSG helps clients stay compliant, reduce risk and keep their supply chains moving.

Why Join Us

At CSG, you will be part of a growing international organization that is improving how customs work gets done.

You will:

• Work with experienced customs professionals and technology teams

• Gain exposure to international trade and complex supply chains

• Contribute to services that have a real impact on global commerce

This is a chance to build a career in a stable but evolving industry, where expertise and good judgement still matter.

Purpose of the position

We are expanding our IT Support area in Poland and looking for an IT Specialist who will join our existing 3‑person Helpdesk team. You will play a key role in supporting employees across Poland, ensuring smooth delivery of IT services, and contributing to global IT initiatives within our international organization.

Duties:

·       Provide 1st and 2nd level support for employees in Poland, both remotely and on‑site.

·       Deliver day‑to‑day end‑user support for hardware, software, and corporate applications.

·       Handle incident and request resolution through the corporate ticketing system (e.g., FreshService).

·       Troubleshoot issues related to laptops, peripherals, VPN, Microsoft 365, AVD/WVD, and other key tools.

·       Manage full device lifecycle: ordering, preparing, distributing, recovering, and documenting equipment.

·       Support system and application administration in a Microsoft‑based environment.

·       Manage user accounts, permissions, and distribution lists (incl. Microsoft 365 roles).

·       Prepare and configure workstations for employees.

·       Support office IT infrastructure and coordinate with vendors.

·       Identify opportunities to optimize IT processes, tools, and workflows.

·       Collaborate with international IT teams on global initiatives and system rollouts.

·       Participate in digitalization projects and new tool implementations.

Requirements:

·       Completed IT education or degree in computer science or related field.

·       Experience in IT support and administration (HelpDesk/Service Desk – 1st & 2nd line).

·       Strong understanding of computer networks and protocols.

·       Good to very good knowledge of Microsoft 365.

·       Understanding of AVD/WVD environments.

·       Knowledge of firewall concepts and IT security principles.

·       Advanced English skills.

·       Independent working style with end‑to‑end thinking.

·       Strong communication skills in international environments.

What we offer:

·       Work in an international corporate environment.

·       Permanent employment with development opportunities.

·       Hybrid work and flexible hours.